Returns & Exchanges
This policy applies to all products purchased via our online store.
You may return any item purchased via our website within 30 days of receiving the item.
Reasons for returning may include, for example;
- Wrong colour, wrong size
- Change of mind
Note: For defective items or manufacturing faults a warranty of 6 months applies. See Warranty & Guarantee page for more information.
90-92 Western Ave
Montville QLD 4560
90-92 Western Ave
Montville QLD, Australia 4560
30 Day Piece of Mind
Simply return the unused item within 30 days of receiving (delivery date).
Include proof of purchase and date of purchase – print a copy of your invoice or if you don’t have a photocopier, write down your name, date ordered, order number, payment provider used and your email address associated with order.
Returning items must be in original unused / unworn condition, free from damage, scratches etc and include as much of the original packaging as possible.
State if you would like a full refund or replacement item of same value (if in stock).
Unfortunately we may not be able to accept returns after 30 days has expired.
Returning Items & Shipping
Purchaser is responsible for paying postage on returned items (see below for cheapest way).
If you decide you would like a replacement then we will cover the postage cost for the agreed replacement.
The simplest and cheapest way to return an item is to place into a standard envelope (up to 5mm thick), attach a stamp (currently $1.10) and mail it back to us.
see return mailing address above.
After we have received the goods back and have inspected the items. You will be offered a choice of either a full refund of purchase price or item exchange to the same or equivalent value.
All refunds will be processed via the original method of payment used to purchase the item.
Note: Express post is non refundable if your express post order has already been posted.
Get in touch if you have a problem with your purchase no matter how big or small it may seem. We want to and we will help you.
Contact us anytime – [email protected]
“We look forward to bringing you excellent quality leather straps at the lowest online prices”
The team @ Leatherstraps.com.au
Visit our Terms of Service page for more information about our website ‘terms of service’.