Frequently Asked Questions
Are your leather watch straps good quality?
Yes! We thoroughly test our strap models by wearing for a period of time in ‘real World’ situations before releasing. When satisfied of the quality we then make the new strap model available for purchase. Always beware of inferior straps that look similar to ours.
Is shipping included in the price?
Yes! If located in Australia. The price of straps illustrated at our website includes free post via Australia Post to anywhere in Australia that Aus Post delivers to. Postage fee applies to International orders. Domestic express parcel post is available for an extra fee.
Why didn’t I receive order info or tracking email?
Check your bulk or spam folder and mark our email address as safe.
Some of our smaller items of less value are sent without tracking to keep the price low for customers. For local deliveries (within 25km’s) we may from time to time utilize our private courier for next day delivery, therefore tracking info will not be available.
For more information visit order process explanation page – https://www.leatherstraps.com.au/order-process/
Do you offer express shipping?
Yes! Express /priority shipping is available to Australian customers and can be ordered via a checkbox in checkout. Note: Express / priority shipping is a user added extra and is non refundable once item has been posted.
I accidentally gave you my old address. What to do?
If we have already sent you the ‘on the way’ email then we have posted your order.
What you can do is get your parcel redirected by Australia post. Register/ sign up for an account at Australia Post. Use the same name and email that you used when ordering with us.
Once your account is created at Australia Post, input the tracking number we provided you then authorise Australia Post to have your parcel re-directed to your current address.
Sign up for an Australia Post account here – https://auspost.com.au/auth/invite
Can I cancel my order?
Generally no. Contact Support as soon as possible and we may have time to cancel or change order before dispatch. You should contact us before ordering if you are unsure of something. Better to check your sizes and choose carefully before ordering. If your order has already been processed and dispatched then we won’t be able to withdraw. If you ordered the wrong item and need to return see the ‘Returns‘ Page for information on how to return for refund or exchange.
Do all straps come with spring bars?
Yes! All of our leather straps include spring bars and strap removal tool. The quick release straps that have in-built spring bars also come with a pair of standard spring bars (good if you would like to put a bracelet back on your watch for instance.)
I purchased the wrong colour strap. Can I return the item?
Absolutely. Wrong size, colour. change of mind etc. You can return an unused /unworn item within 30 days of receiving.
Please visit our Returns page for more information.
I ordered 2 straps and received a 10% discount for purchasing two. If I return one of the straps for a refund how much do i get back?
The discount for purchasing 2 or more no longer applies. Refund on returned strap will be the amount you payed for strap minus the discount received.
Why does my strap not fit properly or is tearing or bunching up at the lug?
Wrong size strap. Check your watch lug size and make sure strap you are wanting to purchase is exactly the same lug width as your watch. Note: Not all straps are even sizes. Around 40% of all watches have odd size lugs for example 17mm, 19mm, 21mm, 23mm.
Spring bar does not fit my watch, what is the problem?
You are trying to fit the wrong size strap to your watch (see previous question). Measure your watch lug width with Vernier calipers NOT a ruler or search for your watch ‘lug width’ online. Needs to be exact size to the Millimetre.
Is it ok to get my leather strap wet?
No! Leather will start to break down when it gets wet and stays wet for extended periods. You should try to avoid showering or swimming whilst wearing your leather strap.
Allowing to dry to a damp state then applying leather conditioner is one way of preserving your leather watch strap. Best to not get it wet in the first place. Note: you will void any warranty if your leather strap gets wet. We would also advise you not to swim whilst wearing a watch even if it says it is waterproof.
How tight should my strap be?
Not tight at all. You should be able to slide a little finger or index finger in between your wrist and strap. Leaving a gap will be more comfortable throughout the day and the strap will last longer because leaving a small gap won’t stretch the leather when fitting and removing. If you are someone that likes a tight strap then opt for a clasp instead of a buckle. A clasp doesn’t require tightening the strap to remove. See Rob’s fitting guide for more information.
Can I fit a leather strap to my Apple watch?
Yes you can. Apple strap adapters with spring bars to suit any 22mm lug width strap that we stock are available after you add a strap to cart.
I want to replace the quick release spring bars that came with my strap with standard spring bars, is it possible?
Yes you can but you will void any warranty if you do so. Best to order correct size in the first place. If you still wanted to remove….First see if there is enough room to pull spring bar ball back and remove one end of spring bar through lever elongated hole. Be aware that you may damage the strap if you force it. Another alternative method is to cut the ball lever off the quick release spring bar with a SHARP pair of small side cutter pliers.
Note: one of the main reasons customers ask us if they can remove quick release spring bars is because they are trying to fit a strap say for example 20mm to a 19mm watch and the quick release does not fit. Check the size of your watch lug and order correct size strap and you will not have any problems with quick release fitting properly.
Is it possible to fit / keep my brand name clasp or buckle?
Depends. All of our strap clasps and buckles are fitted using spring bars. Most straps taper by 2mm’s. Some do not taper at all and others may taper more than 2mm’s. Measure your clasp or buckle and make sure it matches the buckle end of one of our straps or see your jeweller or manufacturer for size information first.
Note: buckles cannot be fitted to straps with clasps without punching a buckle prong slot.
My strap has a chemical or plastic type smell upon arrival. Why?
Take it out of the plastic packaging and let it breathe. We store items in plastic and also the packaging designed to protect your strap whilst in transit is usually made of plastic. Leather is naturally absorbent. Simply remove from the plastic packaging and any plastic type smell will dissipate within a day or two.
Is it ok to cut the first keeper off or remove the second?
Of course. Perhaps you have a small or large wrist and find it difficult to thread strap through the first keeper / fixed keeper. Cutting the keeper in half, on the edge or completely off could be helpful in this situation for example. Large wrists may also not even need the second keeper and can simply slide the second keeper off over the lug end.
Can I call you for any reason or to ask what strap would suit my watch?
No, we don’t currently have staff to answer calls. Contact support via email or form at ‘Support’ page and we would be happy to help. Ultimately, it is you who needs to decide what strap may or may not suit your particular watch.
Can you make me a strap or do you do custom work?
As of 3/2020 we are no longer making leather straps or offering any custom work including retail watch repairs or servicing. This may change again sometime in the future. ps: we will let you know here if we start doing custom work and servicing again.
Why are your straps less expensive than other Australian online shops?
Good question.
1. Once tested and approved, we then order a bulk amount to be made up. Ordering in bulk is cost effective. This allows us to sell hundreds of straps every week and then pass the savings on to you.
2. Simple packaging. We asked our customers via a survey about whether packaging is a deal breaker. The vast majority did not want or need fancy boxes or containers just cheaper prices for high quality leather watch straps.
Where are you located?
We are located in Montville, a well known tourist location and Artisan village approximately 300 metres above sea level in the pristine hinterland region of the Sunshine Coast, Queensland, Australia.
Are you open to the public?
No. OHS and insurance regulations to allow public on our property would mean added costs. Therefore, to keep our prices competitive we are currently NOT open to the public to either visit or to shop. However, a non-contact pick up box is available for local pick ups. Contact us if you would like to pick up your order.
Why buy from Leatherstraps.com.au?
1. Fully tested, high quality genuine leather straps and exotic skins.
2. Unbeatable prices for Australian stock.
3. Widest variety and uncommon lug sizes also stocked.
4. Australian family owned and operated and proud of it.
5. Located in Australia.
6. Next business day dispatch from QLD Australia.
7. Free next business day shipping in Australia. Flat rate for International shipping.
8. Free spring bars and strap removal tool (quick release straps also get an extra pair of standard spring bars).
9. Warranty & Free Returns – 12 month replacement warranty + 30 day money back, change of mind / return policy. Don’t like the colour? Simply return within 30 days of receiving date for a full refund with no re-stocking fee.
10. High level of customer support by experienced watch industry staff. Feel free to Contact Us for any reason regarding your purchase or for general inquiries. We are here 7 days a week ready to help you.
11. Last of all and possibly the most important (and what makes us different) – if an item is in stock that means that we have it ready to dispatch for you from our premises in QLD. In other words, we don’t pretend to have stock that we do not actually have. In this case the item will be listed as ‘out of stock’.
I replied to you via my ‘order processed’ / ‘on the way’ email you sent me but got no reply, why?
Do not reply to us via order emails (no-reply@, order@).
Order emails are automatically generated emails that we do not monitor.
If you have a question or require help, please fill out the form at Support page or contact direct at support @ leatherstraps.com.au
Do you offer a warranty / guarantee?
Yes, we have a 12 month defective goods guarantee on all items. General ‘wear & tear’ is not covered. Please refer to our Warranty & Guarantee page for more information.
–This page was last updated 22 December 2023–